Orders and shipping
How do I create a customer account?
Dein Kundenkonto kannst du im letzten Bestellschritt an der Kasse erstellen (Haken bei "Ein Kundenkonto eröffnen?" setzen). Oder du klickst direkt HIER.
Which countries do you ship to?
We ship to all countries of EU.
Orders for customers from the Switzerland are best over meineinkauf.ch to be carried out. The customer is responsible for any customs duties that may be incurred when importing into Switzerland (if a service provider such as meineinkauf.ch is not used).
What payment methods do you offer?
You can pay with us using Paypal, instant bank transfer, credit card (Visa/Mastercard), prepayment and on account with Klarna.
Advance payment: What do I write in the payment reference?
When making a payment in advance, please use your order number, which you received in the order confirmation, as the payment reference.
How much are the shipping costs?
Within Germany Shipping costs are only €3.90. We even offer free shipping on orders over €70!
Into the EU countries Shipping costs are €6.90. Your order will be shipped free of charge for orders over €100.
Swiss customers Orders over €100 qualify for free shipping. Otherwise, shipping costs are €9.90 (pure shipping costs - any import duties may apply). Alternatively, you could order via meineinkauf.ch That's possible. You can also find out about the advantages there.
Which shipping provider do you use?
Depending on the size of the order, we ship via DHL or Deutsche Post. Orders containing a flat lay folder are shipped via GLS.
Do you also deliver to parcel lockers?
Natürlich! Dazu benötigen wir neben deinem Namen + Vornamen deine DHL-Kundennummer (diese kannst du im Feld "Wohnung, Zimmer, usw." eingeben). Bei der Adresse gibst du statt der Straße „Packstation“ sowie die Nummer der Packstation an. Also zum Beispiel "Packstation 126".
How long will it take for me to receive my order?
Your items will usually arrive within 1-2 business days. If you order before 12 pm on a weekday, we will ship it the same day.
Returns and refunds
Wie kann ich meine Bestellung widerrufen?
Du kannst deine Bestellung innerhalb von 100 Tagen nach Erhalt ohne Angabe von Gründen widerrufen. Um davon Gebrauch zu machen, schreib uns bitte eine E-Mail an service@lens-aid.de oder rufe uns an unter Tel. 089 21538446. Weitere Informationen zum Widerrufsrecht bekommst du HIER.
Die Rücksendeadresse lautet:
LENS-AID
c/o NSP Logistik & Service GmbH
Hürderstr. 4
85551 Heimstetten
I received the wrong item.
If you received something you didn't order, please send us a message atservice@lens-aid.deor call us on Tel.089 21538446on.
I received damaged goods.
Please also send this request by email toservice@lens-aid.deor contact us by phone. We will do our best to help you as quickly as possible and send you a replacement.
Does return shipping cost anything?
For returns valued at €40 or more, we will gladly create a return label for DHL or the postal service (within Germany) upon request.
For returns to other EU countries, we can offer you a return label for returns valued at €50 or more.
The prerequisite is that the return takes place within our 100-day return period.
General questions
I signed up for the newsletter or a discount promotion and haven't received an email.
Bitte community@lens-aid.de deinem Adressbuch hinzufügen und - sofern du eine T-Online Email-Adresse verwendest - eine andere Adresse verwenden (z.B. Gmail).
